Julia Gasanova

I currently work as a consultant in business analysis and product ownership for a large-scale international digital platform.

My role focuses on business process analysis, stakeholder collaboration, requirements management, and translating business needs into clear, actionable solutions. I work closely with business representatives, subject matter experts, designers, and development teams to define product direction, prioritize initiatives, and ensure successful delivery.

A significant part of my work involves shaping high-level business requirements, evaluating solution options, and balancing user needs, business objectives, and technical constraints.

As an independent consultant, I contributed to the development of transport and logistics software for a large international supermarket chain in Central Europe, working on an integrated ecosystem of applications that connect internal systems with multiple external platforms.

My responsibilities included API development, ETL pipelines, data integration, reporting solutions, and front-end development for operational dashboards and user interfaces. I worked across both backend and frontend layers to ensure consistency between data flow, system architecture, and user experience. Additionally, I worked on replacing outdated solutions with more modern, user-friendly, and ecosystem-compatible alternatives.

For more than seven years, I worked for a Medirent Information Technology, a company developing large-scale software systems for government and social institutions, contributing to e-government initiatives and platforms for social benefit payments, including pension systems for the Pension Fund of Ukraine.

I was involved across the full lifecycle of high-load, mission-critical systems, including ongoing maintenance, production support, and implementation of major system enhancements. My work included building APIs and integration layers for data exchange between government services, internal systems, and banking platforms.

A significant part of my role focused on data architecture and analytics. I designed ETL processes, built and evolved data warehouses, implemented large-scale data processing solutions, and developed reporting and forecasting systems to support operational and strategic decision-making.

I was actively involved in modernizing and replacing legacy solutions, reducing technical debt, automating processes, and evaluating and introducing new technologies to improve the scalability, resilience, maintainability, and operational independence of complex systems.

I was frequently responsible for making critical technical decisions under tight deadlines, ensuring the safe delivery of complex system changes in production environments.

I started my career as a software engineer at Ukrtelecom, one of Ukraine’s largest telecommunications operators with millions of subscribers, building and supporting software for call centre operations and telephony systems.

I worked across 20+ production systems, including IVR solutions and call-centre operator platforms, covering call handling, processing, and internal workflows. My responsibilities included end-to-end delivery of call-centre hotline projects, from requirements analysis and solution design to production rollout, as well as building automation solutions for internal operations.

Beyond application development, I designed and implemented integration solutions and APIs for cross-system communication, along with data architectures, including data warehouses, ETL pipelines, and analytics platforms supporting large-scale reporting and dashboards. I also developed operational systems for real-time information display in call centre environments.

Another important part of my role involved leading initiatives to optimise processes, automate workflows, modernise and replace legacy systems, and implement new technologies to enhance efficiency, scalability, and overall operational performance.

Over six years, I progressed from junior engineer to Head of Department. In this role, I led a team through organisational restructuring, balancing hands-on technical delivery with team leadership, mentoring, capacity planning, stakeholder collaboration, and technical decision-making under tight constraints.